Terms of Service

Terms of Service


Welcome to Vanceie, where we specialize in tailor-made, high-quality custom clothing designed to meet the unique style and needs of each individual. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Overview
Vanceie is a global leader in cross-border custom clothing, offering a wide range of personalized clothing items. We believe that everyone is unique, and so is every piece of clothing we make. Our commitment is to provide superior craftsmanship and a customer-centric experience that embodies our corporate culture: creativity, quality, and the pursuit of excellence.

2. Services Offered
Vanceie provides the following services:

Custom Clothing Design: Tailored garments designed based on customer preferences, measurements, and style choices.
Global Shipping: We offer international shipping to deliver your custom garments to the location of your choice.
Consultation: Personalized consultation to help design the perfect piece of clothing to meet your individual needs.


3. Order Process
Custom Design: Once you place an order, you’ll work closely with our design team to finalize the design details.
Measurements & Fabric Selection: You will be asked to provide accurate measurements and select fabrics that align with your style and preference.
Order Confirmation: Upon confirmation of your order, including the design, fabric, and measurements, we will initiate the production process.


4. Pricing
Prices for custom clothing vary depending on the complexity of the design, fabric selection, and any additional features. All prices are clearly outlined during the order process. Any applicable taxes, duties, and shipping fees will be calculated at checkout.


5. Payment
Payment for your order is required before production begins. We accept payments via Credit Card, PayPal, etc.]. By submitting your payment information, you confirm that the details provided are accurate and you have authorization to use the payment method.


6. Shipping & Delivery
Shipping Time: Our typical production time ranges from 3 to 5 days. Once production is completed, your order will be shipped globally using International Shipping.
Customs and Duties: For international shipments, you are responsible for any customs duties, taxes, or other fees that may apply in your country.
Delivery Issues: If your order is delayed or damaged during transit, please contact us immediately so we can assist in resolving the issue.


7. Return & Refund Policy
Exchanges and Refunds: As our clothing is tailor-made to your specifications, we do not offer refunds or exchanges unless the item is defective or does not meet the agreed-upon specifications.
Defective Products: In case of defective items, you must notify us within 30 days of receipt for a full investigation. If we confirm the defect, we will either offer a replacement or refund the full price.


8. Intellectual Property
Design Ownership: By submitting your design specifications to Vanceie, you grant us permission to create the item based on your designs. You retain ownership of the design, but Vanceie retains the right to use non-identifiable images of the final product for promotional purposes.
Brand and Logo: All logos, trademarks, and brand materials of Vanceie are the property of Vanceie and are protected by intellectual property laws. Unauthorized use is prohibited.


9. Customer Responsibilities
Accuracy of Information: You agree to provide accurate, complete, and truthful information during the ordering process, including your measurements and design preferences.
Customs Compliance: You are responsible for complying with your local customs laws and regulations regarding the import of custom clothing.


10. Limitation of Liability
Vanceie is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services. Our liability is limited to the total amount paid for the custom clothing that caused the issue.

11. Privacy
We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

12. Amendments
Vanceie reserves the right to amend or update these Terms of Service at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of UK, without regard to its conflict of law principles.

14. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:

Vanceie Customer Support
Email: [email protected]
Website: https://vanceie.com

Corporate Culture Statement: At Vanceie, we believe in the power of individuality and the value of quality. Our tailor-made creations embody the spirit of excellence, creativity, and customer satisfaction. We are dedicated to offering not just clothing, but a personalized experience that reflects who you are.