FAQ

ORDERING

1.Do I need an account to place an order?
No, you can order as a guest. However, having an account comes with benefits:

2.Faster checkout
Easy access to order status and history
Updates on new arrivals and exclusive promotions


3.What if I forgot my password?
Click "Lost Password?" on the login page to reset it and create a new one.

4.What if I entered the wrong email address?
Contact us immediately so we can update your email address. Note: While we can change your email, name, and address, we cannot modify the order details.


5.What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. Other forms of payment, such as checks, bank transfers, or cash on delivery, are not accepted.

6.Is my online order secure?
Yes. All credit card transactions are processed through SSL-encrypted secure pages. Your information is transmitted securely and is not stored on our servers.

7.How do I cancel or modify my order?
We may accept or decline orders at our discretion, even after confirmation.
If you need to cancel, note that cancellations are subject to a 30% fee due to processing charges.
Orders already packed or shipped cannot be canceled.

8.How do I update my shipping address?
Ensure all address details are entered in English. If non-English characters are used, replace them with similar English letters. For example, change "ç" to "c".

9.Can I change my shipping address after placing an order?
Shipping addresses cannot be modified once the order has been processed or shipped.

10.When will my order arrive?
Delivery times depend on the shipping option selected. Once shipped, tracking details are emailed within 24 hours. Customs delays are beyond our control.

11.How do I track my order?
Tracking details will be emailed to you one day after your order ships.

12.Can I use multiple discount codes on one order?
No, discounts cannot be combined unless specifically stated otherwise.

13.What if items are missing from my order?
Contact us immediately for assistance.

RETURNS

1.How do I return an item?
If you're unsatisfied, contact us within 30 days of receiving your order. Include your order number and reason for the return. If approved, our team will provide return instructions. Items must be in original condition with packaging intact.

2.Will return shipping costs be covered?
Return shipping fees are the customer’s responsibility.

3.What if my item is defective, incorrect, or damaged?
Notify us within 7 days of receiving your order. Provide your order number, photos of the item(s), and relevant details. We'll resolve the issue promptly.

4.How long does the return process take?
Returns are processed within 14 business days of receipt. You'll receive an email confirmation once completed.

5.When will I get my refund?
Refunds will be credited to the original payment method. For credit or debit card payments, refunds typically take 5-7business days. Contact your bank or card issuer for further details.

If your refund hasn’t been received, follow up with your bank or credit card company as processing times can vary.

If you have other questions that are not answered here, feel free to contact us at [email protected].