Privacy Policy

At Vanceie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, place an order, or interact with our brand in any way. By using our services, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect
We collect both personal and non-personal information to provide you with an enhanced shopping experience and ensure that your custom clothing order is processed correctly.

Personal Information
When you place an order or sign up on our website, we collect the following personal information:

Name
Email address
Phone number
Shipping address
Billing address
Payment information (such as credit card details, processed via secure third-party gateways)
Measurements and design preferences (for custom clothing orders)
Account information (if you create an account with us)
Non-Personal Information
We also collect non-personal information to improve the functionality and user experience of our website, including:

IP address
Browser type and version
Device type
Location data (via cookies)
Browsing behavior (pages visited, time spent on the site)

2. How We Use Your Information
We use the information we collect for the following purposes:

Order Processing and Fulfillment: To process and fulfill your custom clothing orders, including confirming measurements, shipping, and delivery.
Customer Support: To respond to inquiries, provide customer service, and assist with order issues or returns.
Personalized Experience: To offer personalized recommendations, promotions, and offers based on your preferences, past orders, and browsing behavior.
Communication: To send you updates about your order status, shipping notifications, and other customer service-related messages.
Marketing: To send you promotional emails, newsletters, or other marketing materials that may interest you. You can opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including fraud prevention and security measures.

3. How We Protect Your Information
Your privacy and security are a top priority at Vanceie. We implement a variety of security measures to ensure your personal information is protected:

Encryption: We use secure encryption technology (SSL) to protect sensitive data such as payment information during transmission.
Secure Servers: Personal data is stored in secure servers with access restricted to authorized personnel only.
Payment Security: We use trusted third-party payment processors (such as PayPal, Stripe, etc.) that comply with global payment security standards.

4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

Service Providers: We may share your information with third-party vendors who assist us in delivering services, such as shipping carriers, payment processors, and website hosting providers.
Legal Requirements: We may disclose your personal information if required by law or to comply with a legal process, such as a subpoena, court order, or government request.
Business Transfers: If Vanceie is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.


5. International Transfers
As a cross-border custom clothing brand, we may transfer and store your personal information in different countries. By using our services, you consent to the transfer of your data to jurisdictions outside your country of residence, which may have different data protection laws.

We take steps to ensure that any data transfer complies with applicable data protection laws and that your information is protected in accordance with this Privacy Policy.

6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and personalize your browsing experience.

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of the website.

We use cookies for:

Analytics: To track and analyze user activity on our website to improve the user experience.
Personalization: To remember your preferences and provide customized content.
Advertising: To serve targeted ads based on your browsing history.

7. Your Rights and Choices
You have certain rights regarding your personal data, including:

Access and Update: You can access, review, and update the personal information we hold about you by logging into your account or contacting us.
Data Deletion: You can request that we delete your personal data, subject to certain legal and contractual obligations.
Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
Data Portability: You may request a copy of your personal data in a commonly used format for data portability.
To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy
Vanceie does not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that we have collected personal information from a child under the age of 18, we will take immediate steps to delete that information. If you believe we may have collected information from a child, please contact us.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vanceie Customer Support
Email:[email protected]