Return Policy

At Vanceie, we are committed to delivering high-quality, tailor-made clothing that fits perfectly and suits your personal style. We understand that ordering custom clothing online is a unique experience, and we want to ensure you are completely satisfied with your purchase. Please read our return policy carefully to understand how we handle returns, exchanges, and refunds for custom items.

1. Custom Clothing Orders
As we specialize in custom-made clothing, each piece is crafted specifically for you, based on your measurements, design preferences, and fabric selection. Due to the bespoke nature of our products, we do not accept returns or exchanges for custom clothing orders unless there is a defect or error on our part.

2. Defective or Incorrect Items
If you receive a defective or incorrect item, we will be happy to assist you with an exchange or refund. This includes instances where:

The clothing item does not match your order specifications (e.g., wrong size, color, or design).
There is a manufacturing defect, such as stitching issues, fabric defects, or other faults.
To request a return or exchange for defective or incorrect items, please follow these steps:

Contact Us: Notify our customer service team at [email protected] within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photographs of the defect or error.
Return Authorization: Once we review your request, we will provide instructions on how to return the item to us. Vanceie will cover the cost of return shipping for defective or incorrect items.
Return and Exchange: Upon receiving the returned item, we will either:
Exchange it for the correct size, design, or color (if applicable).
Process a full refund to your original payment method if an exchange is not possible.

3. Non-Defective Returns
Due to the nature of our products, we do not accept returns or exchanges for items that are not defective or incorrect. Custom clothing is made to your specific measurements and preferences, making it a final sale once completed.

Please note that we encourage you to review your order carefully (including measurements, fabric choices, and design details) before confirming your purchase to ensure it meets your expectations.

4. Cancellations
As each item is made to order, we begin processing your custom clothing as soon as the order is confirmed. Therefore, orders cannot be canceled once the production process has started. However, if you need to make a change to your order, please contact us immediately at [email protected] within 24 hours of placing the order, and we will do our best to accommodate any changes before production begins.

5. Refunds
For eligible returns (defective or incorrect items), refunds will be processed once we have received and inspected the returned item. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges
For eligible exchanges (defective or incorrect items), we will ship the replacement item to you at no additional cost. If the item is unavailable for exchange, we will issue a refund to your original payment method.

7. International Returns and Exchanges
As a cross-border clothing brand, we ship worldwide, and return shipping fees may vary by location. For defective or incorrect items, Vanceie covers the cost of return shipping, but for any other returns, customers are responsible for the return shipping costs.

To minimize potential customs or import duties, please ensure that all returned items are labeled as "returns" on customs forms. Failure to do so may result in extra fees or delays.

8. Important Notes
Fit Issues: Because custom clothing is made to your unique measurements, we recommend double-checking your measurements before submitting your order. If you are unsure about how to take accurate measurements, our customer service team can guide you.
Fabrics and Colors: Please be aware that fabric colors may appear slightly different due to lighting, screen settings, and dye lot variations. We are unable to accept returns based on color discrepancies.
Custom Orders: Custom orders are defined as items tailored to your specifications, including measurements, design, and fabric. These items are non-returnable except in the case of defects or errors in production.

9. How to Contact Us
If you have any questions regarding our return policy, or if you would like to initiate a return or exchange, please contact our customer support team:

Email: [email protected]

We Value Your Satisfaction
At Vanceie, your satisfaction is our priority. If you have any issues with your order, please reach out to us, and we will do our best to resolve them quickly and fairly.